Frequently Asked Questions

You must be at least 18 years of age to register and use pka98, or the higher minimum age required by the applicable operator or licence jurisdiction. By registering, you confirm that you meet this requirement. pka98 conducts mandatory age verification as part of the KYC process. Accounts found to belong to minors will be suspended immediately.

No. Each individual is permitted to hold only one registered account on pka98. Creating duplicate accounts — whether under the same identity or a different one — is a violation of our Terms and Conditions. Multiple accounts may result in the suspension of all associated accounts and the forfeiture of any balances held in them.

pka98 requires identity and address verification as part of its KYC process. You will typically need to submit a government-issued photo ID — such as your CNIC (National Identity Card), passport, or driver's licence — along with proof of your residential address, such as a recent utility bill or bank statement. KYC verification is required before withdrawals are processed.

On the pka98 login page, click Forgot Password and enter the email address registered to your account. You will receive a password reset link within a few minutes. Follow the link to set a new password. If you do not receive the email, check your spam or junk folder. For further assistance, contact support at [email protected].

Yes. You can update your contact details from within your account settings. For security purposes, changes to your registered email address or phone number may require identity re-verification before they take effect. If you encounter any difficulty updating your contact information, our support team is available 24/7 to assist you.

Log in to your pka98 account and navigate to the Cashier or Deposit section. Select your preferred payment method, enter the deposit amount, and follow the on-screen instructions to complete the transaction. Deposits are typically credited to your account balance instantly or within a few minutes, depending on the payment method selected.

pka98 references familiar Pakistani payment options including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah for player familiarity, as well as cryptocurrency options such as BTC and USDT. Please note that these payment provider names are referenced for context only — none of them endorse or support online gambling through pka98. The specific payment methods available to your account are displayed in the Cashier section at the time of deposit.

Minimum deposit amounts vary depending on the payment method selected. The minimum and maximum limits for each available payment method are clearly displayed during the deposit process in the Cashier section of your account. For general guidance, deposit limits on pka98 are set to accommodate a range of player budgets, including lower-limit options suitable for casual players.

Withdrawal processing times depend on the payment method and the status of your account verification. Accounts that have completed full KYC verification typically receive withdrawals faster. E-wallet and mobile wallet withdrawals are generally processed more quickly than bank transfers. Estimated processing times are displayed alongside each withdrawal method in the Cashier section. Please ensure your account is fully verified to avoid delays.

As a general policy, pka98 processes withdrawals to the same payment method used for the original deposit. This is an anti-money laundering measure designed to protect all players. In cases where the original deposit method cannot accept withdrawals, our support team will work with you to identify a suitable alternative. Contact support at [email protected] for assistance.

PKR is supported as a currency reference on pka98. Whether your account operates in PKR or another currency depends on the settings available at the time of registration. Currency options and any applicable conversion details are displayed during the registration and deposit process. If you have a specific question about currency, our support team can clarify the options available to your account.

pka98 offers a wide selection of casino games including slot games, classic table games such as Blackjack, Roulette, and Baccarat, video poker, and a dedicated live dealer section featuring real dealers streamed in real time. The live casino section is particularly popular for its premium, immersive feel — ideal for players who enjoy an authentic casino atmosphere from anywhere in Pakistan.

pka98 covers a wide range of sports betting markets including cricket — covering Pakistan national team fixtures, PSL matches, T20 internationals, and ICC tournaments — as well as football, UFC, tennis, basketball, and more. Cricket betting is especially popular among Pakistani players, with competitive odds available on key domestic and international fixtures throughout the year.

Live betting — also called in-play betting — allows you to place bets on sporting events while they are in progress. Odds update in real time to reflect the current state of the match or game. You can place bets on markets such as next wicket, next goal, or match winner at any point during the event. Live betting is available on a wide range of sports and markets on pka98.

Yes. All casino games on pka98 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, or dice roll produces a genuinely random, unpredictable outcome. The RNG systems used on pka98 are independently tested and certified. The return-to-player (RTP) percentage for each game is available in the game's information section.

A welcome bonus is a promotional offer available to newly registered players on pka98, typically awarded on your first deposit. The bonus may take the form of a deposit match, free spins, or a combination of both. All welcome bonuses are subject to wagering requirements — meaning you must place a specified total amount of bets before bonus-derived funds can be withdrawn. The full terms of each offer are displayed before you claim it.

Wagering requirements specify the total value of bets you must place before bonus funds or winnings from bonus funds become withdrawable. For example, a bonus of PKR 1,000 with a 20x wagering requirement means you need to wager a total of PKR 20,000 in qualifying bets. Progress towards meeting your wagering requirement is tracked in real time in your account's Bonuses section.

Yes. All bonus funds on pka98 are subject to an expiry period, which is stated in the specific terms of each promotion at the time the bonus is offered. If wagering requirements are not met within the validity period, any remaining bonus funds and associated winnings will be removed from your account automatically. Expiry periods and wagering requirements are clearly communicated before a bonus is accepted.

Generally, only one active bonus can be held at a time on pka98. If you have an active bonus with an outstanding wagering requirement, you may not be eligible to claim a new promotion until the existing one is completed or forfeited. The specific terms of each promotion will clarify whether it can be combined with other offers. Contact support if you are unsure about your current bonus status.

Yes. pka98 offers a range of ongoing promotions for registered players beyond the welcome bonus, including reload bonuses, cashback offers, free spin rewards, and seasonal promotions tied to major sporting events such as PSL season, ICC tournaments, and T20 World Cup fixtures. Available promotions are listed in the Promotions section of your account. All offers carry specific terms and wagering conditions.

pka98 uses TLS/SSL encryption to protect all data transmitted between your device and the platform. Your account information and financial data are stored on secured servers with role-based access controls, intrusion detection systems, and regular security audits. You can further protect your account by using a strong, unique password and enabling multi-factor authentication where available.

If you suspect unauthorised access to your account, contact pka98 support immediately at [email protected]. Our team will temporarily suspend your account while the matter is investigated. In the meantime, do not attempt to log in repeatedly, as this may trigger additional security measures. Change your password from a secure device as soon as you are able to access your account safely.

You can set daily, weekly, or monthly deposit limits and loss limits directly from the Responsible Gambling section of your pka98 account settings. Reductions to existing limits take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before taking effect. These tools are available at no cost to all registered users and are strongly encouraged.

To self-exclude, navigate to the Responsible Gambling section of your account settings and select the Self-Exclusion option. Choose a duration of at least six months — options include 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Your account will be suspended immediately upon confirmation. You can also request self-exclusion by emailing [email protected]. Self-exclusion periods cannot be reversed before the minimum duration has elapsed.

pka98 customer support is available 24 hours a day, 7 days a week. You can reach the team by email at [email protected]. We aim to respond to all enquiries within two business days, though most queries are addressed more quickly. For urgent account or security issues, please mark your email as urgent and include your registered username. Urdu-language assistance is available on request.